POPIA Notice

This notice explains the main data protection commitments Lethela applies under the Protection of Personal Information Act (POPIA).

Last updated: 10 March 2026. Use this page as the platform-facing POPIA summary for customers, vendors and riders.

How we process information

We collect only information reasonably needed to run accounts, orders, onboarding, support, fraud prevention and platform operations.
We aim to keep information accurate, relevant and secure.
We limit access to personal information to authorised staff, providers and operating partners who need it.
We take reasonable steps to investigate and respond to privacy incidents and security compromises.
We keep records only for as long as lawful and operationally necessary.

You may request access to personal information held about you.
You may ask for incorrect information to be corrected.
You may object to certain processing where POPIA allows it.
You may request deletion where retention is no longer justified or where the law permits it.
You may complain to the Information Regulator if you believe your information was processed unlawfully.

Information Officer / privacy contact: Lethela Support Team